Privacy Policy

Effective Date: 08/06/2026

1. Introduction

Find yourself happy ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and professional standards applicable to occupational therapy services.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following information:

Personal Information

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Emergency contact details

Health Information

• Medical history
• Assessment records
• Treatment plans
• Progress notes
• Reports and recommendations
• Information provided by healthcare professionals, carers, or family members where appropriate

Website Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookie information

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange appointments
• Provide occupational therapy services
• Maintain clinical records
• Prepare assessments and reports
• Communicate with healthcare professionals where authorised
• Manage payments and invoicing
• Comply with legal and professional obligations
• Improve our website and services

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent where required
• Provision of health and social care services

Special category health data is processed in accordance with Article 9 of the UK GDPR for health and social care purposes.

5. Confidentiality

All client information is treated as confidential.

Information will only be shared:

• With your consent;
• Where required for your care;
• Where required by law;
• Where there is a safeguarding concern or risk of serious harm;
• Where required by a regulatory authority or court order.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss.

Records may be stored electronically and/or in paper format and are accessible only to authorised personnel.

7. Retention of Records

Clinical records are retained in accordance with legal, regulatory, insurance, and professional requirements.

Records will generally be retained for a minimum period required by applicable professional standards and legislation before secure destruction.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request restriction of processing
• Object to certain processing activities
• Request erasure where legally applicable
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Third-Party Services

We may use secure third-party providers for:

• Email services
• Website hosting
• Appointment booking
• Payment processing
• Cloud storage

These providers are required to protect personal information appropriately.

10. Contact Details

For questions about this Privacy Policy or your personal information, please contact:

Find yoursef happy
OT@findyourselfhappy.co.uk

You may also contact the Information Commissioner's Office (ICO) regarding concerns about data protection.